fv7 Privacy Policy
Your privacy matters to fv7. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold over your own information as a player on the fv7 platform.
1. Introduction
This Privacy Policy ("Policy") describes how fv7 ("fv7", "we", "us", or "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", or "Player") who visit, register on, or otherwise interact with the fv7 platform at fv7.onl (the "Platform").
fv7 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data necessary to operate the Platform, process transactions, comply with our legal obligations, and provide you with a safe and enjoyable gaming experience. We do not sell, rent, or trade your personal information to third-party marketers.
By registering an account on fv7 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the Platform and may request account closure by contacting [email protected].
This Policy should be read alongside the fv7 Terms and Conditions, which govern the overall relationship between fv7 and registered Players. Defined terms used but not defined in this Policy have the meanings assigned to them in the Terms and Conditions.
SSL Encryption
Every data transmission between your device and fv7 is protected by SSL encryption end-to-end.
fv7 never sells or rents your personal data to third-party advertisers or marketing companies.
Minimal Collection
We collect only the data that is strictly necessary to run the Platform and meet our legal obligations.
Your Rights
You retain meaningful rights over your personal data, including the right to access, correct, and request deletion of your information.
2. Personal Data We Collect
fv7 collects personal data through several channels: directly from you when you register an account or complete a transaction; automatically through your use of the Platform; and, in limited circumstances, from trusted third parties such as payment providers and identity verification services. The categories of personal data we collect are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, phone number, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Account management, support communications, transaction notifications |
| Financial Data | bKash/Nagad/Rocket/Upay wallet reference, bank account details, transaction history | Processing deposits and withdrawals in Bangladeshi Taka (৳), fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Responsible gaming monitoring, product improvement, bonus eligibility |
| Communication Data | Support ticket content, live chat transcripts, email correspondence | Complaint handling, service improvement, regulatory record-keeping |
3. How We Use Your Personal Data
fv7 processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: contractual necessity (processing required to perform our agreement with you as a registered Player), legal obligation (processing required to comply with KYC, anti-money-laundering, and other regulatory requirements), legitimate interests (processing necessary for fraud prevention, platform security, and responsible gaming monitoring), and consent (where you have actively opted in to receive marketing communications).
Specifically, fv7 uses your personal data for the following purposes:
- Account Management: Creating and maintaining your fv7 account, verifying your identity and age (21+), and managing your account settings and preferences.
- Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods. All transactions are denominated in Bangladeshi Taka (৳).
- KYC and Compliance: Verifying your identity and source of funds in accordance with applicable anti-money-laundering obligations and our internal compliance procedures.
- Responsible Gaming: Monitoring your gaming behaviour to identify patterns that may indicate problem gambling; administering deposit limits, cooling-off periods, and self-exclusion requests you have placed; and contacting you proactively where we have genuine welfare concerns.
- Customer Support: Responding to your queries, resolving complaints, and maintaining records of our communications with you for quality assurance and regulatory purposes.
- Platform Security and Fraud Prevention: Detecting, investigating, and preventing unauthorised account access, bonus abuse, money laundering, and other fraudulent or illegal activity on the Platform.
- Service Improvement: Analysing aggregated, anonymised usage data to improve the Platform's design, game selection, and performance — including optimising the experience for players in Dhaka, Chittagong, Sylhet, Khulna, and other regions across Bangladesh.
- Marketing Communications: Sending you promotional offers, bonus notifications, and news about upcoming tournaments such as BPL or IPL promotions — but only where you have given your explicit consent and have not subsequently opted out.
fv7 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on you, except where required by law or where you have given explicit consent.
4. Sharing Your Personal Data
fv7 does not sell, rent, or trade your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
- Payment Processors: We share financial data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your deposit or withdrawal. Payment providers operate under their own privacy policies and are bound by their own data protection obligations.
- Identity Verification Partners: We may share identity data with third-party KYC service providers to verify your age, identity, and residential address as part of our compliance obligations. These partners are contractually prohibited from using your data for any purpose other than the verification service they provide to fv7.
- Game Providers: Certain usage data — such as game session IDs and bet amounts — is shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe for the purpose of delivering and settling game results. These providers receive only the minimum data necessary to operate the game.
- Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory directive, fv7 may disclose personal data to competent authorities. fv7 will notify affected Players of such disclosures where permitted to do so by law.
- Platform Service Providers: fv7 uses trusted third-party service providers for hosting, cybersecurity, analytics, and customer support infrastructure. These providers are engaged under data processing agreements that bind them to process your data solely on fv7's documented instructions and to maintain appropriate security standards.
All third parties with whom fv7 shares personal data are required to implement appropriate technical and organisational measures to protect that data against loss, unauthorised access, disclosure, or destruction.
🤝 Third-Party Commitments
Every third party that handles fv7 player data on our behalf is bound by a contractual data processing agreement. These agreements prohibit sub-processors from using your data for their own commercial purposes and require them to maintain security standards at least equivalent to those employed by fv7 itself.
5. Cookies & Tracking Technologies
fv7 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform and enhance your experience. A cookie is a small text file placed on your device by the fv7 Platform when you visit or interact with it. Cookies allow fv7 to recognise your device, maintain your session, remember your preferences, and gather analytical data about how the Platform is used.
The cookies fv7 uses fall into the following categories:
- Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. You cannot opt out of essential cookies without ceasing to use the Platform.
- Functional Cookies: Used to remember your language preference, display settings, and responsible gaming tool configurations. These cookies improve usability but are not strictly necessary for core Platform operation.
- Analytical Cookies: Used to collect aggregated, anonymised data about how Players interact with the Platform — such as which pages are visited most frequently and how long players spend on each game category. This data helps fv7 improve the Platform experience over time.
- Session-State Cookies: Short-lived cookies that expire when you close your browser, used to maintain your active game session and prevent data loss during gameplay.
You can manage or disable non-essential cookies through your browser settings. Please be aware that disabling cookies may affect the functionality of certain parts of the Platform. fv7 does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behaviour with external advertising networks.
6. Data Retention
fv7 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods fv7 applies are as follows:
- Active Account Data: Retained for the duration of your registered account. Where an account is voluntarily closed by the Player, fv7 will retain identity, financial, and transaction records for a minimum period of five (5) years from the date of account closure to satisfy anti-money-laundering record-keeping obligations.
- KYC Documentation: Retained for a minimum of five (5) years following account closure or the completion of the transaction to which the KYC relates, in line with standard compliance practice.
- Transaction Records: Retained for five (5) years from the date of the transaction, including all deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, and other payment methods.
- Support Communications: Retained for two (2) years from the date of resolution of the relevant query or complaint, unless the communication forms part of an ongoing legal or regulatory matter.
- Technical and Usage Data: Retained in aggregated, anonymised form indefinitely for analytical purposes. Non-anonymised technical data (such as IP address logs) is retained for a maximum of twelve (12) months.
Upon expiry of the applicable retention period, fv7 will securely delete or irreversibly anonymise the relevant personal data in accordance with its internal data disposal procedures.
7. Your Data Rights
As a Player on the fv7 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact fv7 in writing at [email protected]. fv7 will acknowledge your request within five (5) business days and respond substantively within thirty (30) days, or within such shorter period as may be required by applicable law.
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Right of Access
You may request a copy of the personal data fv7 holds about you, along with information about how it is being processed. fv7 will provide this in a structured, commonly used format.
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Right to Rectification
If you believe that personal data fv7 holds about you is inaccurate or incomplete, you may request that it be corrected or updated. Identity-critical data changes (such as legal name) will require supporting documentation.
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Right to Erasure
You may request that fv7 delete your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to fv7's legal obligations to retain certain data — particularly KYC and transaction records — for prescribed minimum periods.
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Right to Restriction
You may request that fv7 restrict the processing of your personal data in certain circumstances, such as where you dispute the accuracy of the data or where you have objected to its processing and fv7 is verifying whether its legitimate grounds override yours.
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Right to Portability
You may request that fv7 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider, where technically feasible and where the processing is based on your consent or on a contract.
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Right to Object
You may object to fv7 processing your personal data on the basis of legitimate interests, including profiling for responsible gaming purposes. You may also withdraw consent for marketing communications at any time by contacting support or using the opt-out link in any marketing email.
8. Data Security
fv7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:
- SSL/TLS Encryption: All data transmitted between your device and the fv7 Platform is encrypted using industry-standard SSL/TLS protocols. fv7 enforces HTTPS across all pages and API endpoints without exception.
- Access Controls: Access to personal data within fv7's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Two-Factor Authentication: fv7 supports OTP-based two-factor authentication for Player accounts and enforces multi-factor authentication for internal system access by fv7 staff.
- Penetration Testing and Vulnerability Management: fv7 conducts regular security assessments to identify and remediate vulnerabilities in the Platform's infrastructure before they can be exploited.
- Data Minimisation: fv7 collects and stores the minimum amount of personal data necessary. Sensitive financial data such as full card numbers or full bank account details are never stored on fv7's own servers — such data is tokenised by the relevant payment provider.
Despite fv7's best efforts, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fv7 will notify affected Players without undue delay and will take all reasonable steps to contain and remedy the breach.
🔑 Protect Your Side Too
fv7's security measures protect data at the platform level, but your account security also depends on the choices you make. Use a strong, unique password for your fv7 account, enable two-factor authentication, and never share your login credentials or OTP with anyone — including anyone claiming to be fv7 support staff.
9. Minors & Age Restriction
The fv7 Platform is strictly intended for adults aged 21 years and above. fv7 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and fv7 may request documentary proof of age at any point during a Player's membership.
If fv7 becomes aware that personal data has been collected from an individual who is under the age of 21, that account will be closed immediately, any funds held will be returned to the verified payment source (minus any bonus-derived winnings), and all personal data associated with the account will be deleted within thirty (30) days of the discovery, subject to any overriding legal obligation to retain specific records.
Parents and guardians who believe a minor may have registered on the fv7 Platform should contact [email protected] immediately so that fv7 can investigate and take appropriate action without delay.
10. Changes to This Policy
fv7 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make a material change to this Policy, we will update the "Last Updated" date at the top of the page and, where the change is significant, notify registered Players via the email address associated with their account.
We encourage you to review this Policy periodically to stay informed about how fv7 is protecting your personal data. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you should cease using the Platform and contact [email protected] to request account closure.
The current version of this Privacy Policy supersedes all previous versions. Archived versions of the Policy are available on request by contacting [email protected].
11. Contact & Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fv7 has handled your personal data, please contact the fv7 support team in writing. fv7 aims to acknowledge all data-related enquiries within five (5) business days and to provide a full response within thirty (30) days.
fv7 support is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6). All enquiries relating to this Privacy Policy must be submitted in writing to ensure a clear record is maintained.
📬 Contact fv7 for Privacy Enquiries
Email: [email protected]
Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)
Response Time: Acknowledgement within 5 business days; full response within 30 days.
When contacting us about a data rights request, please include your registered account username and a clear description of your request. Do not include your password or OTP in any written communication — fv7 staff will never ask for these details.
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